A group of Apple users have filed a class action lawsuit against Apple, alleging that the company has violated California consumer protection laws and engaged in deceptive advertising by continuing to sell AirPods Pro models with a persistent crackling or static sound issue.
The issue with the AirPods Pro has been reported by several users since their release in October 2019. Some have complained of hearing a popping, clicking, crackling, or static sound, particularly when the earbuds are moved or subjected to impact.
Apple attempted to address the issue with software updates, but ultimately introduced a repair program for affected AirPods Pro users in October 2020. Unfortunately, many users have reported that the replaced AirPods Pro still experienced the same issues.
The lawsuit alleges that Apple knew about the defect and failed to disclose it to consumers, which is a clear breach of California's consumer protection laws. If Apple had disclosed the defect, consumers may not have purchased the AirPods Pro or would have paid a lower price for them.
Apple is also accused of engaging in deceptive advertising by promoting the AirPods Pro as delivering 'great sound,' 'pure high-fidelity audio,' and other false claims while being aware of the crackling issue.
The class action lawsuit seeks compensation for affected consumers and an injunction to prevent Apple from continuing to sell defective AirPods Pro models.
It remains to be seen how Apple will respond to the lawsuit, but it's clear that this issue has left many Apple users frustrated and disappointed with the company's response.