According to a recent report by CCTV Finance, the number of complaints about smart customer service in China has increased by more than 50% in 2024 compared to the previous year. The main reasons for these complaints include the difficulty in switching to human customer service, the tendency of AI customer service to answer questions unrelated to the issue at hand, and the lack of empathy in their responses. Experts believe that companies have been driven to adopt these cost-cutting measures in order to reduce their expenses and increase their profits. However, this has led to a decline in the quality of customer service and a disregard for consumers' rights. As a result, consumers are becoming increasingly frustrated and are taking to social media to express their dissatisfaction. The Chinese government has yet to take any concrete steps to address this issue, leaving consumers to wonder if their voices are being heard. In the meantime, companies are continuing to prioritize profits over people, and the consequences of this approach are being felt by consumers across the country.